We respect our customers' privacy and are committed to collect, maintain, and use customer information responsibly. This Privacy Policy explains how and why we collect information, what that information is, how we store it and our use practices, in respect of www.eticks.com.au (the “Website”).
Note that Eticks does not control or have input into the privacy policies of third parties whose goods and/or services we refer to on the Website, nor in respect of the third party websites linked to or referred to in the Website. You should refer to the individual sites for information on their privacy policies.
1. Personal Information
1.1 We do not collect information which identifies you without your knowledge, and all such information is collected directly from you. Such information capable of identifying you includes your name, postal address, email address, phone number and other information about yourself which we need in order to enable you to participate in competitions, enter a promotion, purchase tickets to events, become a member of the Eticks’ membership area, subscribe to our newsletter, or receive emails from us. This information is provided in your discretion – you do not have to give it. It may be collected when you access or use the Website, or make a purchase online or through our phone centre. However if you do not, you may not be able to purchase tickets, access some areas of the Website or participate in some of the activities on the Website. If you are under thirteen (13) years old, you should only submit information about yourself with the consent of a parent or guardian.
1.2 We receive and store your personal information as set out below. We use this information to run our competitions and promotions, provide you with the benefits of being a member of Eticks, effect product and/or ticket sales and deliver those sales to you, and to inform you of events, competitions and promotional offers that may be of interest to you. If someone with access to your information has subscribed you to the Website without your knowledge please contact us immediately and we will remove your information.
1.3 In order to deliver services, goods and information relevant to your specific needs or interests, or to make your use of the Website more tailored to you, we may use your personal information to provide – on the Website or in emails to you - information relevant to you or to ask you about matters related to your use of the Eticks services and/or the Website. So for example if you have given us your email address to receive updates on events or receive tickets, then that address is added to the e-mail list for that specific event or action, and we will also send you information on other events or services that relate to your choices.
1.4 Every time you receive an email from us you have the opportunity to unsubscribe, and sometimes to change your information or preferences. When you unsubscribe, we remove your email address permanently from our mailing lists. In the event that you may have subscribed with more than one email address, or multiple times with one address, you will need to unsubscribe each address separately.
1.5 With regard to competitions run via the Website, we and/or our competition partner may use the personal information you provide for the purpose of conducting the competition, for example contacting you if you win a prize and sending the prize to you. Contact information contained in competition entries is used only as expressly stated in the competition terms and conditions.
1.6 As well as personal information, we also gather some non-identifiable information from you, including: your Internet location (IP address), your Internet entry point (ISP domain name), your software and its configuration used to access this site. This information does not identify you personally. We generally use this information to collate statistics, administer our services and the Website, diagnose problems and target and improve the quality of the Website, identify and analyse trends, administer our online products and services, and provide us with demographic information. To the extent this information does not constitute personal information, we may use this information for any purpose and by any means whatsoever.
2. Protection of Information
2.1 We use Secure Socket Layer (SSL) on pages transmitting private information. For instance when you submit your personal information when joining as a Eticks member, the SSL protocol ensures that your information is sent directly to Eticks and that only we can decode it.
2.2 Access to our computer servers storing personal information is restricted to authorised personnel only. These individuals only access your information for administrative purposes or maintenance purposes.
3. Use of Information
3.1 We will not post your email address or other identifying information on our Website without your consent. This consent may be express or implied.
3.2 We may engage the services of third parties from time to time to assist with the distribution to you of information and marketing materials. Your personal information will be provided to these entities solely for this purpose and all such third parties will act in accordance with the terms of this Privacy Policy.
3.3 You have a right to access most of the information held about you by us, and also the ability to correct or update this information from time to time.
3.4 We may also disclose personal information, and you consent to us disclosing your personal information (a) to parties engaged by us to perform functions in respect of the Website, including marketing, research and advertising; (b) to our agents, business partners or joint venture entities; (c) as part of any investigation into you or your activity, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary to the Police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator; (d) as part of a sale of our business and (e) as required or permitted by law.
3.5 At the point of collection of information from you, you may be asked to “opt in” to consent to us using or discussing your personal information other than in accordance with this Privacy Policy or applicable law. For example you may be asked to opt in to receive further information or communications from our third party advertisers or other goods and services providers, relevant to the activities of the Website.
4. Updating the Privacy Policy
4.1 This Privacy Policy was most recently updated on 21st October 2018. Any changes to the Privacy Policy will be updated on this webpage or, in our discretion, by communicating directly with you.
5. Contacting Eticks
5.1 This site is managed and run by TBL Services Pty Limited Trading as Eticks, 33 Chris Dve Lilydale Vic 3140.
6. Questions
6.1 If you have questions concerning the Eticks’ Privacy Policy, please contact us. The Privacy Policy may change from time to time so please re-visit this page as often as you wish for the latest updates. The current Privacy Policy governs our collection and use of information from the time it is updated and posted (whether or not you have read it).
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